Refund policy

Returns & Refunds Policy

At Coffee Bop, we stand behind the quality of our coffee and apparel. If something isn’t right, we’ll do our best to make it better—no fluff, just fairness.

Coffee Orders

All Coffee Sales Are Final.

Because coffee is perishable, we don’t accept returns or offer refunds. If your order is incorrect or damaged, contact us within 7 days at hello@coffeebop.com, and we’ll make it right.

Eligible for Replacement:

  • Wrong coffee type or roast shipped
  • Coffee arrived damaged
  • Missing items in your order

Apparel Orders

Returns and exchanges are accepted under these conditions:

Return & Exchange Eligibility:

  • Item must be unused, unworn, and in its original packaging
  • Request must be made within 14 days of delivery
  • Returns must be shipped within 7 days of approval
  • A $5 restocking fee applies per returned item
  • Customers cover return shipping unless the item is defective or incorrect

Non-Returnable Items:

  • Worn, washed, or altered items
  • Sale and clearance items (Final Sale)

International Returns

  • International customers cover all return shipping fees, duties, and taxes
  • The same 14-day return window applies
  • Returns must be shipped within 7 days of approval
  • A $5 restocking fee applies to international apparel returns

How to Start a Return or Exchange

  1. Email hello@coffeebop.com with:
    • Your order number
    • Details about the issue
    • Clear photos (if applicable)
  2. Once approved, you’ll receive return instructions
  3. Returns must be shipped within 7 days of approval
  4. Once received and inspected, we’ll process your refund or exchange

Refunds

  • Refunds are issued to the original payment method
  • Shipping charges are non-refundable
  • A $5 restocking fee applies to all apparel refunds
  • Refunds take up to 10 business days to process

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, contact us immediately at hello@coffeebop.com with:

  • Your order number
  • A clear photo of the issue

Cancellations

  • Orders can only be canceled within 1 hour of placement
  • Once an order has been roasted, packed, or shipped, it cannot be canceled

Shipping Delays Beyond Our Control

We are not responsible for delays caused by:

  • Shipping carriers
  • Weather disruptions
  • Customs processing delays

Limitations of Liability

  • Our liability is limited to the cost of the product(s) purchased
  • We are not liable for any indirect, incidental, or consequential damages

Force Majeure

Coffee Bop shall not be held liable for any failure or delay in performance arising from acts beyond our control, including but not limited to acts of God, natural disasters, labor strikes, supply chain breakdowns, pandemics, cyberattacks, power outages, or governmental actions.

Consumer Rights

This policy does not override or limit your rights under applicable consumer protection laws in your jurisdiction.

Policy Links

Contact Us

Questions? Email us at: hello@coffeebop.com